Reviews

Above and beyond service

5 of 5 stars review on TripAdvisor - 07 Sep 2024

Shah went above and beyond to give me the best experience I may have ever had checking into a hotel. As an avid business I stay in many hotels and now my hotel in London will be Indigo Paddington! No matter where my meeting will be in the city I will accept the travel time because of the service here.

by Quest67169594079

The best boutique hotel near Paddington Station to stay at!

5 of 5 stars review on TripAdvisor - 25 Aug 2024

This was the cutest hotel! It was our first stay in London and this hotel came highly recommended from a friend. They did not disappoint! From the warm and gracious Rewards member welcome from Maty at the front desk, to the gorgeous suite upgrade (all rooms very modern and well appointed), to Simon and team in the adjacent restaurant, all made us truly "feel at home" and helped us have a fantastic stay in the UK providing us friendly and personalized service! The hotel was close to everything incuding 50 feet from the Big Bus Tour stop (highly recommend). We love the food in the adjacent restaurant that our breakfast plan covered 100% of. Lunch and dinner also excellent! We even had room service our last night and had our best meal of the week! Just blocks from Paddington Station, a must-stay spot for anyone looking to see London!

by Budd B San Diego, California

Shaah offered an exceptional reception experience.

5 of 5 stars review on TripAdvisor - 12 Aug 2024

Shah's reception was met with an overwhelmingly positive response from attendees, showcasing its successful execution and engaging atmosphere. Guests praised the event for its warm and inviting ambiance, which fostered a sense of community and connection. The highlights included captivating speeches that resonated with the audience, providing both inspiration and insight. Very helpful friendly team especially shah in the reception welcoming and great smile and very convenient parks and public transport great area. I highly recommend it.

by Joseef H

Wonderful

5 of 5 stars review on TripAdvisor - 11 Aug 2024

Such comfortable rooms, on arrival we were offered a free upgrade to a bigger room. Staff were extremely friendly and helpful, reception was open 24/7 to deal with any issues experienced by people who stayed there. I went with my partner, two sons and daughter and we all had a wonderful time

by Michelle Leonard, Derry, United Kingdom

Paddington stay

5 of 5 stars review on TripAdvisor - 25 Jul 2024

Never stopped at the indigo chain, but first impressions were clean and tidy with very smart staff, now this always gives a good indicator. Very well turned out, polite and well spoken counter staff - room was ready, clean, tidy cosy and we had the benefit of a small balcony. We ate at breakfast which was at Bella Italia but it was good food, good staff - when we left we were invited to sit outside as our train was a couple of hours away, and we were given coffee and our cases stored. Sleep well, the shower and room were first class, I’ve stayed in hotels three times the price and they haven’t touched this place - very impressed

by Tommy5317, Nottinghamshire, United Kingdom

Fantastic staff!

5 of 5 stars review on HIG 17 Jul 2024

Fantastic and friendly staff who went out of their way to take care of my family!

by JLTSKFL

Excellent location and great rooms

5 of 5 stars review on TripAdvisor - 08 Jul 2024

Excellent location especially when travelling from Heathrow airport. Rooms are not only comfortable but also large in size. Luxurious bathrobes, good size bathroom and coffee-maker in the room made our stay perfect! The breakfast possibility downstairs also saved time. This was our second time here and we’ll definetely come back again!

by Tuija, Helsinki, Finland

Wonderful

9 of 10 stars review on Booking.com - 01 Jul 2024

Matsy, one of the ladies at the reception helped us a lot after we discovered we didn't make the write booking. Great job also she did on our heavy over sea luggage.

by Peer, Germany

Good stay here

5 of 5 stars review on TripAdvisor - 21 Jun 2024

This is a boutique hotel near Paddington Station. We were very comfortable and enjoyed our time there. We found the hotel to be very well managed. The staff made an extra effort to get us into our room early when we were bone tired from the road. Thank you.

by James

A Wonderful Property

5 of 5 stars review on TripAdvisor - 19 Jun 2024

This property is wonderful. We took the Heathrow Express from the airport to Paddington Station, and the hotel is an easy walk from there. The neighborhood has many small restaurants with great food and variety as well as a few sundry stores. It is also very close to the Paddington tube station which made traveling around the city easy. The rooms were clean and comfortable. I will definitely stay here again on my next trip to London.

by Blessed_Travel_Buddy, Phoenix, Arizona