Reviews

Great welcome and attentive service

5 of 5 stars review on TripAdvisor - 22 Dec 2022

Been using this hotel for some time now. Convenient for Paddington. Excellent service as always … and Monica always helpful and friendly at breakfast. That’s why we always come back ! A home away from home in London !

Exemplary customer service

5 of 5 stars review on TripAdvisor - 21 Dec 2022

When my room was not up to the standard I expected (or thought I had booked), the management were very understanding and relocated me to a preferred room. Normally I wouldn't expect anything but management went out of their way to assist me. The rooms are very stylishly decorated and presented. Great colour schemes

Great hotel, great location.

9 of 10 stars review on Booking.com - 16 Dec 2022

Clean, comfy, great breakfast, room. made everyday.

Top service and delicious food!

5 of 5 stars review on TripAdvisor - 13 Dec 2022

We had breakfast. The food was very delicious, fresh and tasty. A lot of different choices. Price/quality very good. Paul, Ilhan and Roxy gave us a very good service! I would like to recommend this place to all!!

Top service and delicious food!

5 of 5 stars review on TripAdvisor - 13 Dec 2022

We had breakfast. The food was very delicious, fresh and tasty. A lot of different choices. Price/quality very good. Paul, Ilhan and Roxy gave us a very good service! I would like to recommend this place to all!!

IHG/ Mercure stay

5 of 5 stars review on TripAdvisor - 12 Dec 2022

Food was great. Enjoyed a big English breakfast. I was moved from the Mercure to IHG next door because of a plumbing issue but I found IHG to be just as comfy. The room is big enough and has all the amenities.

Comfortable stay in great location.

8 of 10 stars review on Booking.com - 12 Dec 2022

Comfortable bed, great location close to Paddington station and Hyde Park, complimentary soft drinks in room.

Excellent Business Meeting Rooms & Sservice

5 of 5 stars review on TripAdvisor - 09 Dec 2022

I booked a business meeting room here for a day-long meeting (the Indigo Suite). It was just perfect for a small meeting - large table, plenty of natural light, big TV screen for presentations (HDMI and wireless connection), tea/coffee/water and biscuits included. Quiet environment, good Wi-Fi connectivity (no problems for video calls).
Also a very helpful staff (Mr Witek, Amparo & Luci) and a reasonable price.

We haven' book any accommodation in this hotel, so I can't comment about the rooms, but we had lunch in its Italian restaurant, and enjoyed its very sensible and copious set menus.

Very good

8 of 10 stars review on Booking.com - 27 Nov 2022

very close and accessible to Paddington station!

AMAZING!!

5 of 5 stars review on TripAdvisor - 26 Nov 2022

Stayed at the hotel but had the best service at Bella Italia! Thank you Grace, Had a quick breakfast before going to explore London, I would highly recommend the Veggie breakfast!! Waiters were helpful and fast with service, I will be back again to visit soon!