Reviews

Excellent find

5 of 5 stars review on TripAdvisor - 07 Mar 2020

Just enjoyed another stay at the Indigo Hotel. The reception staff could not be more welcoming and friendly. In fact all staff we met were delightful. The rooms are spotlessly clean with modern bathroom and decor as well as large tv, good free WiFi and coffee/tea making facilities. The hotel is undergoing a reception refurbishment and you enter through the Mercure but it certainly didn’t inconvenience us at all. We were also given a free room upgrade which was very nice. The Indigo is also in a superb location near to Paddington Station. This is definitely our hotel of choice in London and look forward to returning soon

by Helen in Cumbria, Coventry

Brilliant staff nice rooms

5 of 5 stars review on TripAdvisor - 28 Feb 2020

I stayed with my niece on our way to india. It was perfected. The staff couldn't have been more helpful. The breakfast was good, the room was very nice and the proximity to Paddington station and the Heathrow express, perfect. Particular mention Gabriella, Elpida, Guilherme,Sorina and Ana ( apologies for spelling! )

by janet p, Nuneaton, United Kingdom

Theatre

5 of 5 stars review on TripAdvisor - 25 Feb 2020

Have just returned from a weekend stay at hotel, and couldn’t fault hotel. The main reception was closed for refurbishment, but entrance and directions clearly sign posted through hotel next door.
From check in to check out everything was lovely. Maid was polite and friendly topping up soft drinks in fridge.
Room was clean, and very quiet. Room was ready when arrived so were able to check in early.
Unfortunately the bakerloo line was striking, so on arrival we walked to hotel from station 25 mins was pleasant walk.
Opposite is Paddington station so able to get tubes where needed.
We didn’t have bfast in hotel, but ate in the evening and food and drink was lovely and reasonably priced.
Within walking distance to a number of takeaway shops and bars so plenty of places to eat and drink if wanted.
Would stay again had a lovely experience

by Chitchitchat

When in London

5 of 5 stars review on TripAdvisor - 17 Feb 2020

When in London we stay at The Indigo. It is central and right by Paddington Station. We stay at least 3 times a year an have done since it opened. The best thing about the hotel are the staff: Always pleasant and always helpful.

by John W, Worcestershire, United Kingdom

Great visit and location

5 of 5 stars review on TripAdvisor - 15 Feb 2020

Very comfortable stay. Amazing rooms, clean, well furnished and appointed. Thoughful touches (cool little green night light in the bathroom). All of the staff was amazing and the restaurant has a great menu and service.

by TravelBrianCO, Denver, Colorado

Great location

4 of 5 stars review on TripAdvisor - 30 Jan 2020

The 3 minute walk from Paddington is great, however, loved this little tucked away boutique style hotel that is part of IHG. With my rate, I had a Nespresso machine in room and fridge w/ soft drinks free of charge. I particularly liked and was surprised to see the White Company toiletries. Typically in this part of London, it is high price, low value with small rooms, but I didn't feel this at all. I stayed with my mother and we had twin beds in a standard room so wasn't sure what to expect, but the room was ample big enough with a small sofa too!. And for warmer days :-) there is a darling patio on 1st floor. Really pleased that I found this hotel. Will be back .

by Melissa A

Great Hotel in Superb Location!

5 of 5 stars review on TripAdvisor - 26 Jan 2020

Amazing stay to end our lovely 2-weeks holiday in the UK. Location is superb, just 3 minutes walk from Paddington station, so it is very convenient for Heathrow Express to and back from the airport. Going around London is also convenient with Tube and Bus Stops nearby.

And as a IHG Platinum Elite Member, we've got upgraded to a bigger room and it is great - clean room with Nespresso machine and complimentary soft drinks in the mini bar.

Staff is excellent from pre-checking in with emails (asking about luggage storage) to actual checking in and checking out. I've forgot my Foreo in the bathroom and I've just known it when I've already arrived home. I sent them emails and they managed to have it sent back to me by post. Got it in a week. Very appreciated, thanks a lot! :)

All in all, great stay and highly recommended. We'll go back for sure.

by MPBangkok, Bangkok, Thailand

Few days away with family before they flew back to australia

5 of 5 stars review on TripAdvisor - 21 Jan 2020

It was our first time we have ever stayed in a indigo hotel paddington, and will honestly stay it's a fantastic hotel to stay the staff are all so very friendly and couldn't do enough for us from check in to check out, breakfast was lovely, we will certainly be coming back to see you

by Iris S

Amazing hotel - Highly recommend it!

5 of 5 stars review on TripAdvisor - 19 Jan 2020

Amazing hotel - Highly recommend it!
We stayed here for one night and this hotel is brilliant in all aspects. The staff are very nice and friendly.Big thanks to Sebastian and his staff for all the help.
The rooms are excellent and the restaurant where breakfast is served is excellent with freshly cooked food as well as the bakery buffet. Definitely recommend this for anyone staying in London as the location is great and the hotel cannot be faulted in any way.

by Rys

Excellent Hotel

5 of 5 stars review on TripAdvisor - 18 Jan 2020

I found this hotel online and chose it for its convenience to Paddington Station. I was warmly welcomed to the hotel and this great service has continued throughout the stay. I had a room with a King Sized Bed on the 3rd Floor. Rooms are a decent size for London, very clean and have great decor. The whole complex seems quite busy however there is never much noise. Heating / Cooling via AC is effective and Bed is very comfortable. Lovely big thick bath towels and bathrobes to enjoy. Nespresso Coffee Machine. Bathroom is small however shower has lots of hot water and a hand held nozzle as well as a rain shower. Restaurant downstairs offers a full breakfast (access to buffet plus a cooked meal) for 12.95 Pound and it was terrific. A great hotel and I would definitely stay here again. There is only one small lift so it can get a little busy to access at times.

by Darren, Brisbane, Australia